Summary/Issue Description
Users with Windows 11 are experiencing an issue with the G9SP configurator, even when updating the drivers.
Root Cause
Since G9SP Configurator is an old software at the time, it was not meant to run on future Windows updates; however, OMRON provides driver updates that can help. If that does not work, Windows protection has to be turned off.
Solution
Windows 11 applies a new feature that does not allow unknown/unregistered devices to communicate with the computer, but we are able to turn this off.
Follow the next address in the configuration menu: Settings > Privacy & Security > Windows Security > Device Security > Core Isolation Details.
*Note: Disabling it can boost performance, but increases vulnerability to attacks
Date/Revision History
First review 26/09/2024 V1.0
Author:
Diego Roses, Technical Support Engineer
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