Purpose
This technical note intends to provide a single resolution path through the use of a downloadable utility program; it is ONLY for those users experiencing any of these issues.
Problem Explanation/Objective
Previous technical notes have documented two separate but related camera issues on a limited number of installations of the LVS-95XX-series barcode verifiers and accompanying software. The first is a “Camera resetting” error message that is accompanied by the camera image alternating between pure white and pure black without input from the user. The second is the presence of varying amounts of image “artifacts” or streaks being displayed in both the live video feed (when positioning the verifier) and the fixed, graded image, which can affect grading.
While this fix was initially intended to resolve the image artifact issue, it has been shown generally to be equally effective for the “Camera resetting” error.
NOTE: The PCI chipset on the PC can be a contributing factor, specifically if the Intel 300-series chipset is present, though this is not a universal cause.
Supported devices
- All LVS-95XX series barcode quality verification devices.
Requirements
- LVS-95XX series barcode quality verification device running a current version of the LVS-95XX software.
Procedure
1. Open an internet browser and navigate to https://www.theimagingsource.com.
2. Click “SUPPORT” > “Downloads for Windows” > “Processor Idle State Manager”.
3. Download and install the Processor Idle State Manager utility.
4. Confirm the utility is running by confirming that this icon is now shown in the Windows 10 System Tray:
5. Open the LVS-95xx software and confirm the issue has resolved itself.
Date/Revision History
9/24/2021, v1.0
Author:
Troy Shaw, Technical Support Specialist
References
https://www.theimagingsource.com
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