Summary/Issue Description
This note addresses the Sysmac Studio installation error “DirectX V11 or Higher not detected” when installing Sysmac Studio on a virtual machine (VM) that has DirectX V11 or higher actually installed.
Root Cause
Sysmac Studio 64 bit version requires DirectX V11 or higher. The Virtual Machine did not correctly report the version of DirectX installed on the VM
Solution
In order to use Sysmac Studio on the VM, the solution is to download and install the latest 32 bit version of Sysmac Studio. The 32 bit version of Sysmac Studio does not require DirectX.
Note: The 32 bit version of Sysmac Studio does not support 3D simulation option that the 64 bit version does
Date/Revision History
Submitted for review 01/22/2025
Author:
Ed Gallagher, Technical Support Specialist
References
SYSMAC-SE2[][][] Sysmac Studio Version 1 Operation Manual W504
Personal correspondence with Field Application Engineer
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article